Web Fulfilment Team Leader

Oliver Bonas

ChessingtonCompetitive plus benefitsFull time

We have an amazing opportunity for a Web Fulfilment Team Leader to join Team OB in our Warehouse.

This role is 35 hours per week, with the shift pattern for this role will be Monday to Friday and Alternate Sundays, 2:45pm -10:45pm.

(There will need to be some flexibility required when covering shifts and during our Peak Periods you may be required to work on occasional Saturdays.)

As a Web Fulfilment Team Leader at OB, you will be responsible for overseeing picking, packing and the shipping of our products in line with OB picking and packing standards. You will support the Fulfilment manager to ensure the web pick and pack process runs smoothly and efficiently. You will line manage the team, coordinating their workloads via the tools provided while managing, training, and motivating them. You will develop your team by focusing on individual performance using KPIs to achieve high standards and lead by example bringing our values to life.

A bit about us …

Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it’s somewhere to build a career you are passionate about.

More about the role …

As a Web Fulfilment Team Leader at OB you will:

  • Support, contribute and implement all aspects of change to working practices.
  • Work with the Fulfilment Manager to implement and monitor KPIs
  • Work with the Customer Services team to ensure all quality standards are met and maintained through effective communication and regular catch ups
  • Monitor and support the Assistant Team Leader in all nominated admin functions while managing and maintaining these in their absence.
  • Monitor and manage all pick and packing processes and advise the Head of Web Fulfilment on improvements with focus on improvements in productivity and efficiencies.
  • Support the Head of Web Fulfilment and Assistant Fulfilment Manager to manage, progress and develop the Warehouse Team Members
  • Ensure progress chats and appraisals are completed on time.
  • Communicate with the team on a regular basis to make them aware of priorities, targets, and operational requirements.
  • Answer questions from the team and support with ensuring they take pride in their work and that company standards are achieved throughout the fulfilment process.
  • Assist with preparing the weekly fulfilment rotas to ensure correct staffing levels.
  • Provide encouragement to the team, highlighting great performance as well as addressing any concerns.
  • Ensure adherence with all health, safety, and environmental policies

Bonas Benefits:

  • Generous employee discount up to 50% off all OB products
  • Free access to our 24-hour employee assistance programme with Care First – offering financial, emotional and vocational support.
  • Flexible holiday – 30 (including bank holidays) – increasing to 35 days with length of service.
  • Annual discretionary profit related bonus scheme
  • Free membership for our Westfield Health Cash Plan or Private Medical
  • Auto-enrolment into our pension plan
  • Free access to our onsite gym
  • Cycle to work scheme.
  • Refer a Friend incentive.
  • Quarterly free lunch
  • Enhanced maternity, paternity, adoption and shared parental leave
  • Equity, Diversity and Inclusivity Voice network and EDI team
  • Mental Health First Aider support
  • Education and support throughout Looop eLearning platform

What we look for:

  • Good communication skills and the ability to influence others.
  • Role model the OB standards
  • Strong organisational skills
  • People management skills
  • Approachable and adaptable
  • Able to work under pressure
  • Must have a positive and professional manner.
  • Excellent attention to detail
  • Good IT skills, in particular warehouse management systems
  • Good planning skills and able to meet targets and deadlines.

Equity, Diversity & Inclusion at OB:

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity