Learning and Development Manager

Oliver Bonas

ChessingtonCompetitive salary plus benefitsFull time

We are looking for a Learning and Development Manager to join Team OB in our Support Office.

As a Learning and Development Manager at OB, you will take the lead on the development, implementation and evaluation of our learning experiences and tools for our Retail, Support Office (SO) and Warehouse teams.

You will be an experienced facilitator and have a proven track record in designing content that covers both technical and soft skills. You will also be experienced in the digital design of workshops for our online learning and development platform. This role will involve facilitating face-to-face training in our Support Office and our stores, as well as facilitating virtual sessions.

Supported by the Learning & Development team, you will collaborate with Heads of Departments, Department Managers and Retail teams to help them understand and solve real business problems, identifying solutions that address any capability or skills gaps. You will also support the Head of Learning & Development with the development and delivery of the OB Leadership Programme to senior managers within the business.

Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. This will be a hybrid role, requiring you to be based 3 days a week in our support office or in-store, and 2 days a week working from home.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

An OB Learning and Development Manager will:

  • Work alongside the Head of Learning & Development, Head of People and People Director to develop a sustainable, commercial and results-focused L&D strategy to support OB team members to grow and maximise their full potential
  • Oversee the end-to-end delivery of all learning and development activities and supporting communication; incorporating a blended learning approach.
  • Deliver face-to-face culture and service sessions to our new store teams
  • Attend area meetings to deliver new content
  • Ensure all initiatives reflect and support the OB brand values and company culture
  • Collaborate with managers and heads of departments to analyse and identify team learning and development requirements.
  • Manage the rollout of the ‘core’ programme of workshops across both SO and Retail
  • Organise and co-deliver the Oliver Bonas Leadership Programme
  • Oversee the effective rollout of our annual review process ‘appraisal season’
  • Support the Head of L&D with the design of an effective behaviour/competency framework that supports our Values and Leadership development
  • Review existing workshop materials to ensure they remain relevant and are in keeping with current business challenges
  • Support Learning Content Manager to drive engagement across the business with our online learning platform, Looop.
  • Evaluate the success of learning and development activities and actively assess ROI for the business
  • Provide key metrics on training attendance, evaluation and any performance improvements
  • Utilise reports and historical data to make commercial decisions
  • Support Head of L&D with regular team meetings to encourage collaboration, reflection and improvements
  • Provide guidance to line managers on performance management and challenging feedback conversations
  • Contribute to budget planning and forecasting

Bonas Benefits:

  • Generous employee discount up to 50% off all OB products
  • Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
  • Flexible holiday – 33 days (including bank holidays) – increasing to 35 days with length of service
  • Annual discretionary profit related bonus scheme
  • Free membership for our Westfield Health Cash Plan or Private Medical
  • Auto-enrolment into our pension plan
  • Free access to our onsite gym
  • Cycle to work scheme
  • Refer a Friend incentive
  • Quarterly free lunch
  • Enhanced maternity, paternity, adoption and shared parental leave
  • Equity, Diversity and Inclusivity Voice network and EDI team
  • Mental Health First Aider support
  • Education and support throughout Looop eLearning platform

What we look for:

  • Experience working in a senior L&D role, preferably within the Retail or Hospitality sector, or for a multisite business.
  • Excellent written and verbal communication skills
  • Passionate and engaging delivery style
  • Excellent organisational and project management skills
  • Strong coaching and influencing skills
  • Able to comfortably hold performance and development conversations with others
  • Excellent relationship and stakeholder management skills
  • Experience in developing managers in core leadership skills