Merchandising Administrative Assistant (Home and Gift)

Oliver Bonas

Chessington£25,000 per annumFull time

We are looking for a Merchandising Administrative Assistant (MAA) for Home and Gift to join Team OB in our Support Office. This role will work on our gifting products such as beauty, travel, cards, books and packaging.

As an MAA at OB, you will be responsible for maximising sales through allocating and ensuring stock levels are maintained in line with store capacity and option levels.

Providing support to the Merchandiser and wider team, you provide sales analysis and admin support as well as carrying out stock allocation and supply chain coordination.

Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB’s MAAs will:

  • Set up allocation plans accurately ensuring store minimums are correct and there is enough stock to fulfil the requirement
  • Utilise system functions to manage stock levels effectively– for example increasing/decreasing stock minimums and targets
  • Completing weekly optimisations for the department – using the stock movement process to maximise sales and reduce risk
  • Manage warehouse stock appropriately including the Returns stock pot
  • Timely and accurate allocation of stock to new and fitted stores, monitor stock levels during build and sales once trading to ensure the correct mix of stock
  • Review and understand weekly trade information, offering suggestions on where to make improvements
  • Provide analysis for store grading and profiles, understanding the differences between departments and customers
  • Pick up on trends to identify potential and generate action plans to present any proposals to your Merchandiser
  • Liaise with suppliers and freight forwarders to make sure the correct quantity is delivered on time, ensuring booking cut offs are not missed
  • Ensure delivery dates are maintained by attending critical path/shipping meetings and following up with suppliers if there is any risk to agreed delivery dates

Bonas Benefits:

  • Generous employee discount up to 50% off all OB products
  • Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
  • Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
  • Annual discretionary profit related bonus scheme
  • Auto-enrolment into our pension plan
  • Free access to our onsite gym
  • Cycle to work scheme
  • Refer a Friend incentive
  • Quarterly free lunch
  • Enhanced maternity, paternity, adoption and shared parental leave
  • Equity, Diversity and Inclusivity Voice network and EDI team
  • Mental Health First Aider support
  • Education and support throughout Looop eLearning platform

What we look for:

  • Previous administrative experience is advantageous
  • Willingness to learn and develop to build a knowledge and understanding of merchandising
  • Experience working in retail with a genuine interest and passion for the industry
  • IT literate with Microsoft Office skills – Word / Excel and PowerPoint
  • Excellent analytical and numerical skills
  • Strong communication and interpersonal skills
  • Prioritisation and time management skills

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: