We are looking for an Area Manager to join Team OB covering Chichester, Winchester, Exeter, Farnham, Southampton, Plymouth, Guildford, Horsham, Reigate

As an Area Manager at OB you will be responsible for the smooth operation and profitability of an area of stores, leading and inspiring their teams to be the best they can be.

You will aim to maximise sales and store performance by focusing on exceptional customer service, operational standards and enhancing the OB brand image.

Reporting to the Regional Manager, you will work in collaboration to analyse all commercial information to help drive the performance of stores and teams, providing action plans and regular progress updates to senior management.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

An OB Area Manager will:

Meet and exceed sales forecasts, taking steps to positively increase store profitability
Analyse all commercial information available, to support the store teams overall commercial understanding, as well as driving performance through action planning
Ensure all controllable costs are effectively managed, ensuring all expenditure is necessary and justified
Monitor current retail trends and competitor activity, highlighting and reacting as appropriate
Understand business context to promote company initiatives to maximise sales opportunities. Gain insight and understanding to feedback to relevant stakeholders
Communicate regularly with the Retail team, circulating best practice ideas and lessons learnt, to improve the overall business performance
Support the retail strategy to achieve business goals and drive EBITDA
Observe and feedback on customer service levels, in order to uphold OB service and culture expectations
Ensure OBs operational, shrinkage, security and Health and Safety standards are met
Conduct regular store visits providing constructive feedback to the store management teams and confirm any follow up actions
Build strong and professional relationships with Store teams providing leadership, guidance and support
Motivate and inspire your team, encouraging and recognising outstanding team performance and addressing any performance concerns in a timely way
Succession plan to support the growth and development of your teams and the business

Bonas Benefits:

Generous employee discount up to 50% off all OB products
Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
Flexible holiday – 33 days (including bank holidays) – increasing to 35 days with length of service
Annual discretionary profit related bonus scheme
Free membership for our Westfield Health Cash Plan or Private Medical
Auto-enrolment into our pension plan
Enhanced maternity, paternity, adoption and shared parental leave
Equity, Diversity and Inclusivity Voice network and EDI team
Mental Health First Aider support
Education and support throughout Looop eLearning platform

What we look for:

Experience

Previous area management experience
Strong commercial understanding
Previous experience driving the customer service experience

Skills

Setting goals and prioritising tasks to achieve them
Support and motivate others through coaching and mentoring
Look for opportunities in situations and adapt plans to use these opportunities
Speaking influentially

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity