Operations Co-ordinator

We have an amazing opportunity for an Operations Co-ordinator to join Team OB in our Support Office in Chessington.

As a vital member of the Operations Team, you will work closely and collaborate with multiple teams and departments across the business to deliver a variety of projects and initiatives.

You will play a key role in supporting the research, development and implementation stages of various projects as well as lead on your own projects to support the Operations Team Department Strategy.

Reporting to the Senior Operations Manager, your work will support the overall Business Strategy through strong collaboration and the ability to juggle multiple tasks and projects simultaneously.

Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly.

A bit about us …

Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it’s somewhere to build a career you are passionate about.

More about the role …

An OB Operations Co-ordinator will:

• Proactively look for ways we can improve current processes in line with the current Retail Industry
• Support the overview of all internal communication platforms and methods, responding to queries from Stores and SO – delegating, investigating and resolving as efficiently as possible.
• Develop guides and repeatable processes in line with company SOP’s for teams to follow, in line with our brand tone of voice
• Ensure the update of existing documents in the Operations Manual as a result of internal changes
• Control project schedules, costs and changes effectively by promptly troubleshooting any issues that arise
• Ensure the escalation of identified issues and risks in good time
• Support the Operations Team with the execution of annual stocktakes
• Support the delivery of new and existing initiatives within the Business Strategy ensuring deadlines are consistently met
• Provide structure to projects, establishing defined goals, objectives and budgets
• Build and co-ordinate project plans to define tasks and manage timescales effectively
• Work closely and collaborate with the Operations Team and multiple teams across the business to achieve deadlines
• Review project timeframes regularly to accommodate 3rd party involvement and help keep Projects on-track
• Maintain regular communication forums with all relevant Operations Team members and each departmental Project Team to keep everyone updated members
• Prepare formal presentations and training where required to update Operations, Store Teams and other involved parties on projects
• Troubleshoot issues while conducting trials and request feedback to ensure smooth project implementation
• Ensure consistent, accurate and concise information is delivered from SO to Stores
• Provide clarification on operational policies and procedures, highlighting areas that need updating and amending as a result of any internal changes

Bonas Benefits:

• Generous employee discount up to 50% off all OB products
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Free access to our onsite gym
• Cycle to work scheme
• Refer a Friend incentive
• Quarterly free lunch
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support throughout Looop eLearning platform
• An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.

What we look for:

• Experience of working in Retail advantageous
• Experience of project planning, research and implementation
• IT literate with advanced Microsoft skills – Word, Excel & PowerPoint
• Excellent written and verbal communication skills
• Strong analytical and numerical skills
• Passion for Retail
• Highly organised
• Be adaptable to changing priorities and timeframes
• Keen attention to detail and an aptitude for problem solving
• Curious, ambitious, resourceful and looking for opportunities to learn

Equality, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equality, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity